APPLICABILITY
ELIGIBILITY TO USE
CONTENT
WEBSITE
The Website is meant to be used by bonafide User(s) for a lawful use.
User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.
Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to TRAVELLERS ESCAPE is true and accurate.
TRAVELLERS ESCAPE reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.
TRAVELLERS ESCAPE will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User’s own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.
TRAVELLERS ESCAPE reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to dc@travellersescape.com. On receiving such report, TRAVELLERS ESCAPE reserves the right to investigate and/or take such action as the Company may deem appropriate.
- belongs to another person and to which the User does not have any right;
- is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
- is harmful to child;
- infringes any patent, trademark, copyright or other proprietary rights;
- deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;
- impersonates another person;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting other nation;
- contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of TRAVELLERS ESCAPE’s platform;
- violates any law for the time being in force;
PROCEDURE TO REPORT OBJECTIONABLE/INFRINGING CONTENT
- User(s) can report any content on the Website/App which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law.
- If the individual is of the view that any content on or listings on TRAVELLERS ESCAPE contains any objectionable or infringing content, User(s) may fill out and submit the at dc@travellersescape.com. TRAVELLERS ESCAPE shall endeavor to review all complete and valid complaints within the prescribed timeframe under applicable law.
- The information shared as part of the complaint shall a) clearly identify the violations b) Location of the material on the Website, including but not limited to the link of the infringing material c) In case of any IP violations, proof of ownership of such IP and d) contact information
- Complainant consents that TRAVELLERS ESCAPE shall share the contents of any complaint with necessary third parties including without limitation the accused parties involved to determine the respective rights and liabilities against any allegedly illegal content.
- TRAVELLERS ESCAPE shall make commercially reasonable efforts to resolve all content related complaints within the time period prescribed under applicable law provided that:
- Complainant shall provide all relevant information and supporting documentation requested by TRAVELLERS ESCAPE to enable TRAVELLERS ESCAPE to evaluate the complaint; and,
TRAVELLERS ESCAPE acts in good faith in the determination of any complaint and shall not be liable, in any manner whatsoever, for any act or omission of TRAVELLERS ESCAPE pursuant to such complaint, and no such act or omission shall be construed to be an admission of any liability. All of TRAVELLERS ESCAPE’s rights in such matters are fully reserved. TRAVELLERS ESCAPE does not provide any guarantee or warranty in respect of the outcome of any
LIMITED LIABILITY OF TRAVELLERS ESCAPE
USER'S RESPONSIBILITY
SECURITY AND ACCOUNT RELATED INFORMATION
FEES AND PAYMENT
In addition to the cost of booking as charged by the Service Providers, TRAVELLERS ESCAPE reserves the right to charge certain fees in the nature of convenience fees or service fees. TRAVELLERS ESCAPE further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User. |
USAGE OF THE MOBILE NUMBER, COMMUNICATION DETAILS OF THE USER BY TRAVELLERS ESCAPE
INSURANCE
Unless explicitly provided by TRAVELLERS ESCAPE in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case TRAVELLERS ESCAPE shall accept any claims arising out of such scenarios. |
TCS COMPLIANCE
COMPLIANCE OF LIBERALIZED REMITTANCE SCHEME (LRS)
The RBI mandates collection of PAN details for all transactions made under Liberalized Remittance Scheme (LRS)which include any international booking made on the Website or through Sales Channels. The User warrants and confirms that PAN details of the User/traveler will be shared by the User on or before the cut-off date prescribed by TRAVELLERS ESCAPE either at the time of booking or after the booking is made. In case the traveler is a minor, TRAVELLERS ESCAPE will require PAN details of the parent/guardian of such minor. The User further confirms that non-compliance of this requirement may result in cancellation of the booking. |
OBLIGATION TO OBTAIN VISA
International bookings made through TRAVELLERS ESCAPE are subject to the requirements of visa including but not limited to transit visa, OK TO BOARD which are to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the User intends to visit or transit through. |
FORCE MAJEURE
There can be exceptional circumstances where TRAVELLERS ESCAPE and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of TRAVELLERS ESCAPE. If TRAVELLERS ESCAPE has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that TRAVELLERS ESCAPE being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds. |
ADVERTISERS ON TRAVELLERS ESCAPE, AND LINKED WEBSITES
The Website may contain links to third party websites. TRAVELLERS ESCAPE does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and TRAVELLERS ESCAPE shall assume no liability for the same. |
TRAVELLERS ESCAPE is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers. |
TRAVELLERS ESCAPE does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages. |
The linked sites are not under the control of TRAVELLERS ESCAPE and hence TRAVELLERS ESCAPE is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. TRAVELLERS ESCAPE is providing these links to the Users only as a convenience. |
RIGHT TO REFUSE
RIGHT TO REFUSAL BY TRAVELLERS ESCAPE: |
TRAVELLERS ESCAPE at its sole discretion reserves the right to not accept any booking without assigning any reason thereof. |
TRAVELLERS ESCAPE will not provide any service or share confirmed booking details till such time the complete consideration is received from the User. |
In addition to other remedies and recourse available to TRAVELLERS ESCAPE under this User Agreement or under applicable law, TRAVELLERS ESCAPE may limit the User’s activity, warn other users of the User’s actions, immediately suspend or terminate the User’s registration, or refuse to provide the User with access to the Website if: · The User is in breach of this User Agreement; or · TRAVELLERS ESCAPE is unable to verify or authenticate any information provided by the User; or · TRAVELLERS ESCAPE believes that the User’s actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of TRAVELLERS ESCAPE, or TRAVELLERS ESCAPE itself. |
Once a User has been suspended or terminated, such User shall not register or attempt to register with TRAVELLERS ESCAPE with different credentials, or use the Website in any manner whatsoever until such User is reinstated by TRAVELLERS ESCAPE. TRAVELLERS ESCAPE may at any time in its sole discretion reinstate suspended users. |
If a User breaches this User Agreement, TRAVELLERS ESCAPE reserves the right to recover any amounts due to be paid by the User to TRAVELLERS ESCAPE, and to take appropriate legal action as it deems necessary. |
The User shall not write or send any content to TRAVELLERS ESCAPE which is, or communicate with TRAVELLERS ESCAPE using language or content which is: · abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable; · contrary to any applicable law; · violates third parties’ intellectual property rights; · a spam; or · in breach of any other part of these terms and conditions of use. |
If the User violates any of the aforesaid terms, TRAVELLERS ESCAPE shall be at liberty to take appropriate legal action against the User. |
RIGHT TO REFUSAL BY END SERVICE PROVIDER: |
User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through TRAVELLERS ESCAPE with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of TRAVELLERS ESCAPE and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not TRAVELLERS ESCAPE. |
RIGHT TO CANCEL
The User expressly undertakes to provide TRAVELLERS ESCAPE with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from TRAVELLERS ESCAPE. |
FAKE CALLS AND OTHER SIMILAR PHISHING, SPAMMING OR FRAUDULENT ACTIVITIES
TRAVELLERS ESCAPE’s employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User’s mobile or computer screen. |
INDEMNIFICATION
The User agrees to indemnify, defend and hold harmless TRAVELLERS ESCAPE, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User. |
COVID-19 RELATED TERMS & CONDITIONS:
User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of India, there may be instances, where the end service provider either cancels the booking or refuses to provide the services, as agreed with the User, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the User:
User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of India, there may be instances, where the end service provider either cancels the booking or refuses to provide the services, as agreed with the User, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the User: · exhibiting any symptoms associated with COVID 19. · refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc. · suffering of any ailment making the User vulnerable to the virus · posing a threat to the health and safety of others In such cases TRAVELLERS ESCAPE will assume no liability for the refusal of service by the end service provider. The User also agrees that refund, if any, for such bookings will be processed by TRAVELLERS ESCAPE to the User subject to receipt of the same from the end service provider. |
UPI RELATED TERMS & CONDITIONS
TRAVELLERS ESCAPE acts as a Third Party Application Provider (TPAP) under UPI
TRAVELLERS ESCAPE is a TPAP authorized by NPCI to facilitate payments through PSP Bank(s). For this purpose AU SMALL FINANCE BANK and HDFC Bank shall act as the PSP. TRAVELLERS ESCAPE is a service provider participates in UPI through the PSP Bank.
Through the agreement entered into between TRAVELLERS ESCAPE, AU SMALL FINANCE BANK and HDFC Bank and NPCI, TRAVELLERS ESCAPE shall facilitates grievances, complaints and provide resolution to the customers using our UPI application.
TRAVELLERS ESCAPE shall act as the first point of contact for all UPI related grievances/ complaints for its UPI customers. In the event the complaint or grievance remains unresolved, the User may escalate the issue to ICICI Bank/IndusInd Bank, followed by the User’s bank (linked to the UPI account) and NPCI thereafter, in the same order. If the User is still dissatisfied, the User may approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
FAQS
What is NPCI?: National Payments Corporation of India (NPCI) is an authorized payment system operated by RBI. NPCI owns and operates the UPI payment system.
What is PSP bank?: Payment Service Provider (PSP) is the banking company authorized to act as a service provider under the UPI framework. PSP engages the Third Party Application Provider (TPAP) to provide UPI services to the end-user customers.
What is TPAPs?: Third Party Application Provider (TPAP) is an entity that provides the UPI compliant app(s) to the end-user customers to facilitate UPI based payment transactions.
What is Customer’s Bank?: The Bank where the end-user customer maintains his/her account that has been linked for the purpose of debiting/crediting the payment transactions made through UPI.
Who is End User Customer?: The end-user customer is the individual who uses UPI payment facility to send and receive payments.
GENERAL TERMS PERTAINING TO THE USE OF UPI
Roles & Responsibilities of NPCI
- NPCI owns and operates the Unified Payments Interface (UPI) platform
- NPCI prescribes rules, regulations, guidelines, and the respective roles, responsibilities and liabilities of the participants, with respect to UPI. This also includes transaction processing and settlement, dispute management and clearing cut-offs for settlement
- NPCI approves the participation of Issuer Banks, PSP Banks, Third Party Application Providers (TPAP) and Prepaid Payment Instrument issuers (PPIs) in UPI
- NPCI provides a safe, secure and efficient UPI system and network
- NPCI provides online transaction routing, processing and settlement services to members participating in UPI
- NPCI can, either directly or through a third party, conduct audit on UPI participants and call for data, information and records, in relation to their participation in UPI
- NPCI provides the banks participating in UPI access to system where they can download reports, raise chargebacks, update the status of UPI transactions etc.
Roles & responsibilities of PSP Bank
- PSP Bank is a member of UPI and connects to the UPI platform for availing UPI payment facility and providing the same to the TPAP which in turn enables the end-user customers / merchants to make and accept UPI payments
- PSP Bank, either through its own app or TPAP’s app, on-boards and registers the end-user customers on UPI and links their bank accounts to their respective UPI ID.
- PSP Bank is responsible for authentication of the end-user customer at the time of registration of such customer, either through its own app or TPAP’s app
- PSP Bank engages and on-boards the TPAPs to make the TPAP’s UPI app available to the end-user customers
- PSP Bank has to ensure that TPAP and its systems are adequately secure to function on UPI platform
- PSP Bank is responsible to ensure that UPI app and systems of TPAP are audited to safeguard security and integrity of the data and information of the end-user customer including UPI transaction data as well as UPI app security
- PSP Bank has to store all the payments data including UPI Transaction Data collected for the purpose of facilitating UPI transactions, only in India
- PSP Bank is responsible to give all UPI customers an option to choose any bank account from the list of Banks available on UPI platform for linking with the customer’s UPI ID.
- PSP Bank is responsible to put in place a grievance redressal mechanism for resolving complaints and disputes raised by the end-user customer
Roles & responsibilities of TPAP
- TPAP is a service provider and participates in UPI through PSP Bank
- TPAP is responsible to comply with all the requirements prescribed by PSP Bank and NPCI in relation to TPAP’s participation in UPI
- TPAP is responsible to ensure that its systems are adequately secure to function on the UPI platform
- TPAP is responsible to comply with all applicable laws, rules, regulations and guidelines etc. prescribed by any statutory or regulatory authority in relation to UPI and TPAP’s participation on the UPI platform including all circulars and guidelines issued by NPCI in this regard
- TPAP has to store all the payments data including UPI Transaction Data collected by TPAP for the purpose of facilitating UPI transactions, only in India
- TPAP is responsible to facilitate RBI, NPCI and other agencies nominated by RBI/ NPCI, to access the data, information, systems of TPAP related to UPI and carry out audits of TPAP, as and when required by RBI and NPCI
- TPAP shall facilitate the end-user customer with an option to raise grievance through the TPAP’s grievance redressal facility made available through TPAP’s UPI app or website and such other channels as may be deemed appropriate by the TPAP like email, messaging platform, IVR etc.
Dispute Redressal Mechanism
- Every end-user customer can raise a complaint with respect to a UPI transaction, on the PSP app / TPAP app/NPCI using the following mail:
dc@travellersescape.com
NPCI Link :
https://www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism
- End-user customer can select the relevant UPI transaction and raise a complaint in relation thereto
- A complaint shall be first raised with the relevant TPAP in respect to all UPI related grievances / complaints of the end-user customers on-boarded by the PSP Bank / TPAP (if the UPI transaction is made through TPAP app). In case the complaint / grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
- The complaint can be raised for both the types of transactions i.e. fund transfer and merchant transactions
The end-user customer shall be kept communicated by the PSP / TPAP by means of updating the status of such end-user customer’s complaint on the relevant app itself.
MISCLLEANEOUS
SEVERABILITY: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.
JURISDICTION: This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Barmer.
AMENDMENT TO THE USER AGREEMENT: TRAVELLERS ESCAPE reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.
CONFIDENTIALITY: Any information which is specifically mentioned by TRAVELLERS ESCAPE as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
FEEDBACK FROM CUSTOMER: TRAVELLERS ESCAPE would like to know the feedback of the Users for improving its services. The User hereby authorizes TRAVELLERS ESCAPE to contact the User for their feedback on various services offered by TRAVELLERS ESCAPE. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to TRAVELLERS ESCAPE for specific exclusion at dc@travellersescape.com
PRIVACY POLICY: User shall also refer to TRAVELLERS ESCAPE’s Privacy Policy available on TRAVELLERS ESCAPE’s website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by TRAVELLERS ESCAPE and its affiliates in accordance with the terms of the Privacy Policy.
GRIEVANCE REDRESSAL: TRAVELLERS ESCAPE strongly believes in resolving the issues raised by the User(s). In the event if user feels that it’s concern has not been resolved to it’s satisfaction, User may contact our grievance officer, who shall endeavour to redress the concern within 30 days from the date of escalation. To reach the grievance officer please use dc@travellersescape.com to submit the details. User(s) are advised to escalate to the grievance officer only when they have already raised their complaint which has not been resolved to their satisfaction, or their concern has not been resolved within 30 days from the date of ticket generation. User(s) will be required to share their booking reference number and the ticket ID generated for their complaint, for any escalations to the Grievance Officer below
In compliance of the Information Technology Act, 2000 and rules made thereunder and also in compliance of the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer are herein as under:
Name: Mr. Deepak Choudhary
Email ID: dc@travellersescape.com
Working hours: Mon to Fri (9:00 to 18:00)
FLIGHT TICKETS
TERMS OF THE AIRLINES |
The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies. |
TRAVELLERS ESCAPE merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline. |
Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to TRAVELLERS ESCAPE. As a facilitator TRAVELLERS ESCAPE has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight. |
Different tickets on the same airline may carry different restrictions or include different services and price. |
The baggage allowance on given fare is as per the terms decided by the airline, and TRAVELLERS ESCAPE has no role to play in the same. Some of the fares shown in the booking flow are “hand baggage fares” which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs. |
CODE SHARE |
Some airlines enter into “code share” agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as “operated by” in the booking flow. |
If your flight is a code share, it will be disclosed to you in the booking process and prior to payment. |
TRAVELLERS ESCAPE will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to TRAVELLERS ESCAPE in the first place. |
PRICING |
The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, TRAVELLERS ESCAPE reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel. |
TRAVEL DOCUMENTS |
It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, TRAVELLERS ESCAPE shall in no way be held liable. |
User understands that the information (if any) provided by TRAVELLERS ESCAPE regarding the travel documents is only advisory in nature and can’t be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit. |
CHECK-IN TERMS |
User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights. |
User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants. |
USE OF FLIGHT SEGMENTS |
In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario TRAVELLERS ESCAPE has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules. |
CHANGES TO EXISTING BOOKING |
Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by TRAVELLERS ESCAPE. |
The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline’s policy and fare class, charges for changes or modifications to existing bookings may vary. |
REFUND |
Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to TRAVELLERS ESCAPE receiving the same from the airlines. However, the convenience fee paid to TRAVELLERS ESCAPE paid at the time of booking is a non-refundable fee. |
CHARTER
TERMS OF THE CHARTER COMPANY |
Charter facility means and include booking or hiring of an entire jet/aircraft/helicopter as available with the Charter Company. |
The Charter facility booked through the Website is subject to the terms & conditions of the concerned Charter Company, including but not limited to cancellation and refund policies. The same will be communicated to the User at the time of booking and also through the booking confirmation voucher. |
The User acknowledges that TRAVELLERS ESCAPE merely acts as a facilitator to enable the User to book a Charter. The contract of service is always between the User and the concerned Charter Company. |
The booking will be governed by terms decided by the Charter Company and the Charter Company reserves the right to cancel or reschedule the charter booked on account of events like bad weather conditions, lockdown, operational requirements or if there is any unforeseen technical/mechanical problem. An alternate charter is subject to availability and is the sole prerogative of the Charter Company of which TRAVELLERS ESCAPE has no control. Any difference in the fare will be payable basis the fare existing at time of rescheduling the charter flight. |
FACILITIES ON BOARD |
Carry –on luggage /Baggage allowance, boarding & lodging facilities, number of passenger , food etc. are as per the terms of the charter Company and TRAVELLERS ESCAPE has no role to play in the same. TRAVELLERS ESCAPE may facilitate the communication on the requests of the User to the Charter Company, however, fulfilment of those requests are entirely the prerogative of the Charter Company |
CHANGE IN THE EXISTING BOOKINGS |
TRAVEL DOCUMENT |
User understands that the Charter Company requires passenger names, nationality, passport number, date of issue and date of expiry, medical reports etc. well in advance to obtain necessary security clearances and to undertake the travel .User also understands that inability to travel on account of not carrying valid travel documents or refusal to board shall be solely attributable to the User and TRAVELLERS ESCAPE shall in no way be held liable for the same. |
REFUND |
Refunds will be processed as per the Charter fare rules and cancellation policy. Such refunds shall be subject to TRAVELLERS ESCAPE receiving the same from the Charter Company. However, the convenience fee paid to TRAVELLERS ESCAPE paid at the time of booking is a non-refundable fee |
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, TRAVELLERS ESCAPE will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, TRAVELLERS ESCAPE will credit the money to the same debit card. |
CHARTER
TERMS OF THE CHARTER COMPANY |
Charter facility means and include booking or hiring of an entire jet/aircraft/helicopter as available with the Charter Company. |
The Charter facility booked through the Website is subject to the terms & conditions of the concerned Charter Company, including but not limited to cancellation and refund policies. The same will be communicated to the User at the time of booking and also through the booking confirmation voucher. |
The User acknowledges that TRAVELLERS ESCAPE merely acts as a facilitator to enable the User to book a Charter. The contract of service is always between the User and the concerned Charter Company. |
The booking will be governed by terms decided by the Charter Company and the Charter Company reserves the right to cancel or reschedule the charter booked on account of events like bad weather conditions, lockdown, operational requirements or if there is any unforeseen technical/mechanical problem. An alternate charter is subject to availability and is the sole prerogative of the Charter Company of which TRAVELLERS ESCAPE has no control. Any difference in the fare will be payable basis the fare existing at time of rescheduling the charter flight. |
FACILITIES ON BOARD |
Carry –on luggage /Baggage allowance, boarding & lodging facilities, number of passenger , food etc. are as per the terms of the charter Company and TRAVELLERS ESCAPE has no role to play in the same. TRAVELLERS ESCAPE may facilitate the communication on the requests of the User to the Charter Company, however, fulfilment of those requests are entirely the prerogative of the Charter Company |
CHANGE IN THE EXISTING BOOKINGS |
TRAVEL DOCUMENT |
User understands that the Charter Company requires passenger names, nationality, passport number, date of issue and date of expiry, medical reports etc. well in advance to obtain necessary security clearances and to undertake the travel .User also understands that inability to travel on account of not carrying valid travel documents or refusal to board shall be solely attributable to the User and TRAVELLERS ESCAPE shall in no way be held liable for the same. |
REFUND |
Refunds will be processed as per the Charter fare rules and cancellation policy. Such refunds shall be subject to TRAVELLERS ESCAPE receiving the same from the Charter Company. However, the convenience fee paid to TRAVELLERS ESCAPE paid at the time of booking is a non-refundable fee |
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, TRAVELLERS ESCAPE will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, TRAVELLERS ESCAPE will credit the money to the same debit card. |
HOTELS
ROLE OF TRAVELLERS ESCAPE AND LIMITATION OF LIABILITY OF TRAVELLERS ESCAPE |
TRAVELLERS ESCAPE acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations. |
INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL |
The hotel booking voucher which TRAVELLERS ESCAPE issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can TRAVELLERS ESCAPE be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of TRAVELLERS ESCAPE in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of TRAVELLERS ESCAPE (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel. |
RESPONSIBILITIES OF THE USER |
The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. TRAVELLERS ESCAPE would not, in any way, intervene in the same. |
ADDITIONAL CHARGES BY THE HOTEL |
The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel. |
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS |
Booking of a hotel can either be “Prepaid”, or “Pay at hotel” as per the options made available by a hotel on the Website of TRAVELLERS ESCAPE. |
BUS
ROLE OF TRAVELLERS ESCAPE |
TRAVELLERS ESCAPE only provides a technology platform that connects intending travelers with bus operators. It doesn’t operate any bus or offer the service of transportation to the User. TRAVELLERS ESCAPE also doesn’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services. |
LIMITATION OF LIABILITY OF TRAVELLERS ESCAPE |
In its role as a technology platform to facilitate transactions between the bus operators and the Users, TRAVELLERS ESCAPE shall not be responsible for the operations of the bus operator including, but not limited to the following: · Timely departure or arrival of the bus; · The conduct of bus operator’s employees, representatives or agents; · The condition of the bus, seats etc. not being up to the customer’s expectation or as per the description provided by the bus operator; · Cancellation of the trip due to any reasons; · Loss or damage of the baggage of the customer; · The bus operator changing a customer’s seat for any reason whatsoever; · Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to TRAVELLERS ESCAPE or the User; · Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus. |
RESPONSIBILITIES OF THE USERS |
Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip. |
CANCELLATION OF TICKET |
Cancellation of tickets can be done either through the User’s login in the TRAVELLERS ESCAPE’s website or mobile application, or by calling on the customer care number; |
CABS
DEFINITIONS |
“Cab” as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other vehicle meant for transporting passengers. |
TYPES OF CAB BOOKINGS FACILITATED BY TRAVELLERS ESCAPE |
TRAVELLERS ESCAPE provides following types of options to its User(s): · Outstation Cab: This enables User(s) to book vehicles operated by cab operators having All India Tourist Permit (AITP) vehicles and operating between two separate cities. On the basis of the demand/requirement of the User, TRAVELLERS ESCAPE as a facilitator connects the User with the concerned cab operator. · Car Rental (intracity and intercity): This enables User to book vehicles operated by cab operators having AITP license on hire/rental basis. This service shall be provided for both intercity and intracity on exclusive basis by booking the entire Vehicle of the cab/taxi operators. · Airport Drop: This shall exclusively cater to the needs of User intending to travel from and to the Airport. The service provided is intracity in nature and shall not facilitate the User to book intercity Airport drops. |
ROLE OF TRAVELLERS ESCAPE AND LIMITATION OF LIABILITY |
TRAVELLERS ESCAPE does not operate cab services on its own. In order to provide a comprehensive choice of cab services, cab types and prices to User, it has tied up with many Cab Operators. |
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS |
Booking of a Cab can either be “Prepaid”, or “Part Payment” as per the options made available by the Cab operator on the Website of TRAVELLERS ESCAPE. |
RESPONSIBILITIES OF THE USERS |
The User must carry a valid photo-id proof during the trip and present the same to the Cab Operator or driver of the Cab before boarding the Cab. In the event of a mismatch in the identity of the User or traveler, the Cab Operator or the driver of the Cab may, at their discretion, deny boarding to such User. |
DO’s AND DON’Ts FOR THE USER |
THE USER SHALL: · Arrive on time at the appointed pick up point as mutually agreed with Cab Operator; · Maintain and ensure good and humble conduct with Cab Operator during the trip and on failure to do so, Cab Operator may require such User to disembark the Cab; · Prior to commencement of trip, check and agree with Cab Operator on dimension/weight of the luggage that can be accommodated in the boot space of the Cab; · Check the starting time and the reading on the odometer at the start of the trip. Disputes regarding the same will not be acceptable after completion of journey. |
THE USER SHALL NOT: · ask Cab Operator to violate any traffic rules, or the city police or government rules or other applicable laws for any reason whatsoever; · coerce Cab Operator to overload the boot space of the Vehicle with the User’s luggage; · use services offered under this head for any purpose which is unlawful or illegal under the applicable laws; · insist on disembarking at any place expect the point of drop as provided by the User at the time of booking; · board the Cab if he/ she is intoxicated or under influence of any drug or similar abusive substances. |
TRAIN
ROLE OF TRAVELLERS ESCAPE |
TRAVELLERS ESCAPE only acts as a facilitator for booking of train tickets and provides intending travelers merely with a platform to search for desired train tickets to be booked through IRCTC. All bookings or train reservations made through TRAVELLERS ESCAPE are subject to the applicable Terms & Conditions as set out by Indian Railways. |
RESPONSIBILITIES OF THE USERS |
At the stage of booking of e-tickets, customers will be automatically diverted to www.irctc.co.in website/app to input their IRCTC login credentials. Passengers are required to remember their IRCTC user name and password in order to book trains on TRAVELLERS ESCAPE’s Site. |
PAYMENTS FOR BOOKINGS, AND CANCELLATIONS |
TRAVELLERS ESCAPE’s service charges are non-refundable. |
ACTIVITIES AND OTHER SERVICES
DEFINITIONS |
‘Activity’ includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining or any other service/product booked on the Website. |
ROLE OF TRAVELLERS ESCAPE AND LIMITATION OF LIABILITY |
TRAVELLERS ESCAPE’s role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfilment relation is always between the User and the Activity Provider · Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider; · The health, safety and well-being of the User in the course of availing the Activity or thereafter; · Any incidental or ancillary services which is directly purchased by the User from the Activity Provider; · Any incorrect information provided by the Activity Provider.
|
RESPONSIBILITIES OF THE USERS |
The User agrees to comply with the terms and conditions of Activity Provider in addition to TRAVELLERS ESCAPE’s User Agreement and Terms of Service. |
PAYMENTS FOR BOOKINGS, AND CANCELLATIONS |
Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time. |
SPECIAL OFFERS AND COUPONS |
The following terms will additionally apply to any coupon provided by TRAVELLERS ESCAPE: · TRAVELLERS ESCAPE responsibility is limited to sharing the coupon with the User subject to receipt of payment from the User; · The redemption of coupon is User’s responsibility, and providing the service will be the Activity Provider’s responsibility; · The expiry date of the coupon shall be mentioned on the coupon and the User will not be able the use the coupon subsequent to the date of expiry; · The coupon is not redeemable for cash; · The coupon once purchased cannot be refunded or cancelled. |
VISA SERVICES
ROLE OF TRAVELLERS ESCAPE AND LIMITATION OF LIABILITY |
TRAVELLERS ESCAPE solely acts as a facilitator for visa processing and is not responsible for grant or rejection of User(s) visa in any manner whatsoever. Issuance of visa is a sole decision of concerned Embassy. |
RESPONSIBILITIES OF THE USERS |
By engaging TRAVELLERS ESCAPE to facilitate the process of visa application, User authorizes TRAVELLERS ESCAPE to file necessary visa application along with visa fees, embassy charges on his/ her behalf to concerned embassy. |
PAYMENTS AND OTHER CHARGES |
TRAVELLERS ESCAPE will charge the User a service fee towards the cost of providing the services of submitting the application on the User’s behalf to concerned embassy. This service fee is in addition to the visa fees, embassy charges and other similar fees by whatever name called or as prescribed by the respective embassy. User shall pay the such service fee to TRAVELLERS ESCAPE at the time of engaging TRAVELLERS ESCAPE to provide the visa related services. TRAVELLERS ESCAPE will not be liable to refund the service fees for any reason what-so-ever, even if the User ultimately decides not to submit the visa application, or if the visa application gets rejected. |
OUTBOUND AND DOMESTIC TOURS
“Independent Contractors” means hotelier or hotel owner, owner of any airlines or shipping company or railway ferryboat owner, coach owner, or any other person or organization which has been selected to render services to the User.
“Outbound Tour” means a tour operated by TRAVELLERS ESCAPE outside of India and includes, but is not limited to, brochure tours, special tours, packages, cruise, sightseeing, carnival, cosmos, star cruise etc.
“Tour Cost” means total booking cost of all the services booked by the User for his outbound tour.
“Booking Fees” means a non-refundable fee or token money deposited at the time of booking by the User.
“Brochure” means catalogue, leaflet, e-mail or any other document containing the details about the itinerary and activities on an outbound tour.
“Infant” means a person below the age of 2 years and child means a person above the age of 2 years and below the age of 12 years.
TRAVELLERS ESCAPE does not control or operate any airline, shipping company, coach, hotel, transport vehicles, restaurant, kitchen caravan or any other facility or service mentioned in the Brochure.
TRAVELLERS ESCAPE shall not be responsible for any delay, improper service, standard of service provided by any service provider or any Independent Contractor, or for any injury, death, loss or damage which is caused by the act or default of any hotel, airlines, shipping companies, cruise, coach owners, tour operators who are TRAVELLERS ESCAPE’s independent contractors.
TRAVELLERS ESCAPE shall not be responsible for any act or actions of co-travelers, co-passengers which may result in injury, damage to the life or limb or property of the User, or which may lead to interference in enjoying or availing the services provided on the outbound tour.
TRAVELLERS ESCAPE being merely a facilitator , shall not be liable for the following:
- Personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of theft howsoever caused to the User or any person travelling with them.
- Any act, omission, default of any travel agent or third party or any other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the User or for any person traveling with him /her.
- The temporary or permanent loss of, or damage to, baggage or personal belongings howsoever caused including willful negligence on the part of any person.
- Any delay made in delivery of the service by the concerned service providers.
- Failure on the part of airline to accommodate passengers despite having confirmed tickets for any reason whatsoever including overbooking, change of route etc. or failure on part of hotel to allow check-in despite confirmed booking for whatever reason.
- Any claims of any dispute with the tour manager.
- Any claim arising due to delay at the airport and if the User has to wait at the airport or at the hotel for check-in due to any technical snag or any other reason not attributable to TRAVELLERS ESCAPE, TRAVELLERS ESCAPE shall not be liable for making any arrangements, including but not limited to food or any hotel arrangement in case of such delays.
- Any damages caused to the User due to reasons beyond the control of TRAVELLERS ESCAPE.
In no event shall the entire liability of TRAVELLERS ESCAPE for any claims directly and indirectly arising out of the tour exceed the total booking amount paid by the User.
There can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If TRAVELLERS ESCAPE is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its User or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The User agrees that TRAVELLERS ESCAPE being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds. The maximum liability of TRAVELLERS ESCAPE in such events will be to refund the booking amount subject to receipt from the service providers.
All information given in the Brochure is based on the information available at the time of publication. TRAVELLERS ESCAPE reserves the right to change any information contained in the Brochure before or after booking the outbound tour due to any event(s) beyond the control of TRAVELLERS ESCAPE. |
The menus are pre-set for meals on the Outbound Tour. The nature of meals is clearly indicated in the Brochure. TRAVELLERS ESCAPE would not entertain a request for a special meal nor guarantees a special diet to the User except to the extent mentioned in the brochure. |
TRAVELLERS ESCAPE takes all reasonable steps at the time of selecting the hotels that form a part of the Outbound Tour. The selection is based on an internal assessment of the respective hotels and such hotels selected are usually the best in the respective categories. TRAVELLERS ESCAPE endeavors to provide details of the hotel to the User in advance vide proposed itinerary. However, TRAVELLERS ESCAPE reserves the right to change hotels before booking, subject to availability or any other reason beyond its control. |
TRAVELLERS ESCAPE will provide a proposed itinerary to the User before the booking. Such proposed itinerary shall be subject to changes. The confirmed booking details and hotel vouchers sent to the User before departure and after payment of entire booking amount shall be final. |
On the Outbound Tours, coaches are used for transfer purposes including local sightseeing. There are no seat numbers allocated and the Users shall follow instructions of the Tour Manager in this regard. |
Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc.). This is however solely at the discretion of the User. |
It is recommended that the User carries money partly in local currency (i.e. in the currency of the country where he/she is traveling), partly in traveler’s cheques or travel currency card. Traveler’s cheque is a safe way to carry money as they are easily cashable for a small service fee charged by the bank and can be replaced if they are stolen or lost, provided you have the traveler’s cheque numbers and the counterfoil. |
In case where a travel agent through whom the Users have booked the Outbound Tour, signs the booking form for and on behalf of the User, it shall be deemed and construed that the Users have duly authorized the said travel agent to sign on their behalf. The signing of the booking form by the travel agent would be binding on the User. |
TRAVELLERS ESCAPE may require the User to pay non-refundable interest-free booking fee at the time of booking the tour. |
All the Users traveling on an outbound tour must be in possession of a valid visa (including transit Visa) to enter all the countries in which the Users intends to visit or pass through as a part of the outbound tour. |
If the Outbound Tour is cancelled for any reason what-so-ever, including cases of visa rejection or voluntary cancellation by the User the cancellation charges as mentioned in the brochure or the itinerary will apply. In the absence of any such information, the following cancellation charges will apply:
|
Payment shall be made as per the payment schedule provided on the brochure, Email or any other documented information as informed at the time of booking. |
For purpose of computing the cost of tour or refund, the foreign exchange components of the outbound tour will be calculated at the prevailing day’s rate of exchange. And any increase or decrease in the rate of exchange may cause the cost of tour/ refund amount to change and the User shall be bound to bear any such changes.
TRAVELLERS ESCAPE is not obligated in any circumstance to provide break–up of the invoice for each of the service included in the package.
TRAVELLERS ESCAPE is only a facilitator and any refund for any service(s) which are not delivered by the service provider /Independent Contractors or for any reason for which the User is entitled for a refund is subject to TRAVELLERS ESCAPE receiving the amount from the said service provider. User acknowledges that TRAVELLERS ESCAPE shall not be held liable for any delay in refund or non-refund of the amount from the respective service provider or Independent Contractors of TRAVELLERS ESCAPE. In such events the User shall directly approach the service provider for any claims. |
In the event of TRAVELLERS ESCAPE amends or alters any tour or holiday after such a tour or holiday has been booked, the User shall have the option to continue with the tour or holiday as amended/ altered, or to accept any alternative tour or holiday which TRAVELLERS ESCAPE may offer. |
TRAVELLERS ESCAPE may, from time to time, launch some promotions and discount offers on the tour package internally or externally through advertisements and some Users in the group tour might receive additional benefits due to entitlement to such promotion and discounts. No claims from Users in the group for such privileges shall lie if they are not entitled for the discounts or eligible under the promotion. |
For tour arrangements like carnival, cosmos, star cruise, amusement parks, museums etc., the terms and conditions specified by such respective entities shall also be applicable. |
TRAVELLERS ESCAPE reserves the right to withdraw tour membership of any User whose behavior is deemed likely to affect the smooth operation of the outbound tour or adversely affect the enjoyment or safety of other passengers. TRAVELLERS ESCAPE shall not be liable for any damages due to such withdrawal. |
SELF-DRIVE CABS
DEFINITION |
“Cab” as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other vehicle meant for transporting passengers. |
ROLE OF TRAVELLERS ESCAPE |
User understands that TRAVELLERS ESCAPE is not offering or providing the service Self-Drive Cabs. It is merely acting as a facilitator to enable the User to book a Self-Drive Cab with the service providers who offer this service. The contract of service for utilization of the Self-Drive Cabs is always between the User and the Operator. User further understands that TRAVELLERS ESCAPE merely lists cabs made available through several Operators on its Platform. User also agrees that as per Motor Vehicles Act, 1988 & Rent a Cab Scheme, 1989, TRAVELLERS ESCAPE shall never be called as an Operator. |
ROLE OF OPERATOR |
User understands that it is the Operator that provides the service of the self-drive vehicle and confirms the booking made with the Operator through TRAVELLERS ESCAPE. The booking made is subject to the User agreeing to the terms and conditions for renting the vehicle as set out by the Operator, including production of original identification documents as required for renting the vehicle. The User understands that a valid driving license is must for making a booking. The Operator will reserve the right of refusal to handover the vehicle in the event the User does not possess a valid driving license or fails to produce the original for verification. |
LIMITATION OF LIABILITY: |
It is the sole responsibility of the Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to provide a cab on rent. TRAVELLERS ESCAPE gives no warranty or assurance with regard to requisite licenses, approvals, insurance and permits which the Operator is supposed to obtain from appropriate authorities. |
TERMS OF OPERATOR: |
Apart from the terms and conditions provided under the User Agreement and Terms of Service, the booking made by a User is also subject to the terms and conditions of the concerned Operator. Currently, only two Operators will list their cabs on TRAVELLERS ESCAPE’s Platform |
PAYMENT TERMS: |
User agrees that apart from booking charges as charged by the Operator, TRAVELLERS ESCAPE may charge an additional amount in nature of convenience fee or service fee. The said additional charges covers the cost incurred by TRAVELLERS ESCAPE towards facilitating such booking. User agrees that the said charges are strictly non-refundable in nature. User further agrees that the amount collected by TRAVELLERS ESCAPE for any given booking is passed on to Operator and therefore, TRAVELLERS ESCAPE cannot be called as an Operator just because it collects payment for any booking. |